Welcome To your fmPilot

The goal of your Facility department is to expedite your requests and make sure your needs are met through well-established processes, procedures, and service.
To make sure every store and location is maintained to our facility maintenance standards we have implemented the online LimitedBrands Service Solutions Desk.
It is the mission of the Service Solutions Desk to provide prompt, courteous services for all of your facility-related Issues. We manage your work requests 24/7/365, both through our state-of the-art call center and this online portal. You can check the status of any request you placed at any time, day or night, from anywhere you have access to a web browser.
With the online Service Solutions Desk, you can:
  • Enter service requests
  • Track progress of work orders
  • View work order related reports
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Emergencies must be called in to the Facility Service Desk at 800-431-1198 or 614-318-1715.